Changes / Lattice / Issue with upstream provider
Lattice: Major incident: Issue with upstream provider
Summary
Lattice reported a major incident affecting email-link redirects and delaying all product notifications via email, MS Teams, or Slack because of an upstream Courier issue. It ran from 2026-02-02 21:34 UTC to 2026-02-02 22:29 UTC (54 min). Courier implemented a fix; redirects recovered and all delayed notifications were delivered, some up to one day late.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Issue with upstream provider
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-02-02 21:34 UTC
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After: 2026-02-02 22:29 UTC
Before: not present
After: Lattice Application
Before: not present
After: Our upstream provider, Courier, is currently experiencing an issue which is affecting our ability to successfully redirect email links. This has also caused a delay to all Lattice product notifications sent via email, MS Teams, or Slack.
Our Engineering Team are aware of this issue, and are actively investigating the effects of this downtime on our services.
Before: not present
After: Courier is reporting that a fix has been implemented and the issue has been resolved, and we are seeing the Lattice application redirect emails successfully. Our Engineering Team will continue to monitor the effects of this downtime on our services.
All Lattice product notifications that were delayed as a result of this incident have now been delivered. Some notifications may have been delayed by up to one day.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Issue with upstream provider (this change) Lattice reported a major incident affecting email-link redirects and delaying all product notifications via email, MS Teams, or Slack because of an upstream Courier issue. It ran from 2026-02-02 21:34 UTC to 2026-02-02 22:29 UTC (54 min). Courier implemented a fix; redirects recovered and all delayed notifications were delivered, some up to one day late. | Major incident |