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Lattice: Issue with upstream provider

Impact: majorStatus: resolvedStarted Resolved (55 min)2 updatesSource: stspg.io (opens in new tab)
Summary

Lattice reported a major incident affecting email-link redirects and delaying all product notifications via email, MS Teams, or Slack because of an upstream Courier issue. It ran from 2026-02-02 21:34 UTC to 2026-02-02 22:29 UTC (54 min). Courier implemented a fix; redirects recovered and all delayed notifications were delivered, some up to one day late.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Lattice Application

Timeline of updates

  1. investigating

    Our upstream provider, Courier, is currently experiencing an issue which is affecting our ability to successfully redirect email links. This has also caused a delay to all Lattice product notifications sent via email, MS Teams, or Slack. Our Engineering Team are aware of this issue, and are actively investigating the effects of this downtime on our services.

  2. resolved

    Courier is reporting that a fix has been implemented and the issue has been resolved, and we are seeing the Lattice application redirect emails successfully. Our Engineering Team will continue to monitor the effects of this downtime on our services. All Lattice product notifications that were delayed as a result of this incident have now been delivered. Some notifications may have been delayed by up to one day.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Lattice profile · Recent Lattice incidents · Markdown · JSON