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CompaniesHotjarMonthly reportsApril 2023

Hotjar in April 2023: incidents, uptime and changes

17incidents posted
4labelled major or critical
95.93%free of major/critical
95.79%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 29 h 14 min, incident time 30 h 18 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 3 · Minor 1 · No impact listed 12

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
hotjar.com website downCritical1.9 hresolved04-10
Insights is partially unavailableMajor2.6 hresolved04-03
Website and dashboard downMajor2.0 hresolved04-09
Hotjar.com is unavailableMajor23 hresolved04-10

Other incidents 13

IncidentImpactStartedDurationStatusDay
Recordings playback list is unavailable through some URL LinksNo impact listed3.2 hresolved04-04
Legacy External Link Survey URLs are not Redirecting to Current URLsNo impact listed3.7 hresolved04-05
Duplicate Feedback Responses Sent to Slack and ZapierNo impact listed1.1 hresolved04-06
Data ingestion is disruptedNo impact listed1.8 hresolved04-11
Heatmap screenshots not processingNo impact listed3.8 hresolved04-11
Surveys aren't showing on site for some customersNo impact listed2.7 hresolved04-11
Creating Highlights and Recommended Insights not working as expectedNo impact listed4.1 hresolved04-11
Slack authentication isn't workingNo impact listed2.4 hresolved04-14
Some users unable to resolve/connect to insights.hotjar.comNo impact listed59 minresolved04-18
Survey response messages not being sent to Hubspot IntegrationNo impact listed1.9 hresolved04-19
Survey responses not being sent to Zapier, Webhooks, Teams, and Slack for users who are using date-type User AttributesNo impact listed45 minresolved04-20
Heatmaps may load slowly or timeoutNo impact listed48 minresolved04-24
Redirect loop is affecting user access to InsightsMinor1.1 hresolved04-28

Cite this

Hotjar posted 17 status incidents in April 2023 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
Hotjar in April 2023
Vendor
Hotjar
Date
URL
https://rewindex.com/company/hotjar/2023/04

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