# Hotjar in April 2023: incidents, uptime and changes

> Hotjar in April 2023: 17 incidents on its status page (4 major or critical), 95.93% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Hotjar’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/hotjar/2023/04
Last updated: 2023-05-01T00:00:00Z

- Incidents posted: 17 (major/critical: 4) · Maintenance: 0
- By vendor impact label: critical 1, major 3, minor 1, none 12
- Uptime (vendor-reported): 95.93% free of major/critical incidents, 95.79% free of any incident; outage time 29 h 14 min, incident time 30 h 18 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2023](https://rewindex.com/company/hotjar/2023/03.md) · Next: [May 2023](https://rewindex.com/company/hotjar/2023/05.md) · [All months](https://rewindex.com/company/hotjar/reports.md) · [Hotjar](https://rewindex.com/company/hotjar.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [hotjar.com website down](https://rewindex.com/company/hotjar/incidents/6xgn59708mg1.md) | critical | 2023-04-10 05:58 UTC | 2023-04-10 07:49 UTC | 1.9 h | resolved |
| [Insights is partially unavailable](https://rewindex.com/company/hotjar/incidents/krpp12m7k446.md) | major | 2023-04-03 12:50 UTC | 2023-04-03 15:25 UTC | 2.6 h | resolved |
| [Website and dashboard down](https://rewindex.com/company/hotjar/incidents/p0ndhb5mmfhx.md) | major | 2023-04-09 17:10 UTC | 2023-04-09 19:10 UTC | 2.0 h | resolved |
| [Hotjar.com is unavailable](https://rewindex.com/company/hotjar/incidents/hw7nd2rk3lfw.md) | major | 2023-04-10 09:42 UTC | 2023-04-11 08:30 UTC | 23 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Insights is partially unavailable](https://rewindex.com/company/hotjar/incidents/krpp12m7k446.md) | major | 2023-04-03 12:50 UTC | 2023-04-03 15:25 UTC | 2.6 h | resolved |
| [Recordings playback list is unavailable through some URL Links](https://rewindex.com/company/hotjar/incidents/s84kmd8k2tpv.md) | none | 2023-04-04 09:59 UTC | 2023-04-04 13:13 UTC | 3.2 h | resolved |
| [Legacy External Link Survey URLs are not Redirecting to Current URLs](https://rewindex.com/company/hotjar/incidents/r123v3jw5snn.md) | none | 2023-04-05 14:15 UTC | 2023-04-05 17:57 UTC | 3.7 h | resolved |
| [Duplicate Feedback Responses Sent to Slack and Zapier](https://rewindex.com/company/hotjar/incidents/dfb1jtvvjwj7.md) | none | 2023-04-06 15:42 UTC | 2023-04-06 16:49 UTC | 1.1 h | resolved |
| [Website and dashboard down](https://rewindex.com/company/hotjar/incidents/p0ndhb5mmfhx.md) | major | 2023-04-09 17:10 UTC | 2023-04-09 19:10 UTC | 2.0 h | resolved |
| [hotjar.com website down](https://rewindex.com/company/hotjar/incidents/6xgn59708mg1.md) | critical | 2023-04-10 05:58 UTC | 2023-04-10 07:49 UTC | 1.9 h | resolved |
| [Hotjar.com is unavailable](https://rewindex.com/company/hotjar/incidents/hw7nd2rk3lfw.md) | major | 2023-04-10 09:42 UTC | 2023-04-11 08:30 UTC | 23 h | resolved |
| [Data ingestion is disrupted](https://rewindex.com/company/hotjar/incidents/7tllb8rknbws.md) | none | 2023-04-11 10:08 UTC | 2023-04-11 11:58 UTC | 1.8 h | resolved |
| [Heatmap screenshots not processing](https://rewindex.com/company/hotjar/incidents/mpc4mk5l141b.md) | none | 2023-04-11 10:31 UTC | 2023-04-11 14:18 UTC | 3.8 h | resolved |
| [Surveys aren't showing on site for some customers](https://rewindex.com/company/hotjar/incidents/91vdnbs9z4c5.md) | none | 2023-04-11 12:16 UTC | 2023-04-11 14:56 UTC | 2.7 h | resolved |
| [Creating Highlights and Recommended Insights not working as expected](https://rewindex.com/company/hotjar/incidents/h6kw4t8mfc5h.md) | none | 2023-04-11 13:36 UTC | 2023-04-11 17:43 UTC | 4.1 h | resolved |
| [Slack authentication isn't working](https://rewindex.com/company/hotjar/incidents/kt50gjg5g31s.md) | none | 2023-04-14 12:18 UTC | 2023-04-14 14:44 UTC | 2.4 h | resolved |
| [Some users unable to resolve/connect to insights.hotjar.com](https://rewindex.com/company/hotjar/incidents/7srb58gfxmyj.md) | none | 2023-04-18 14:37 UTC | 2023-04-18 15:36 UTC | 59 min | resolved |
| [Survey response messages not being sent to Hubspot Integration](https://rewindex.com/company/hotjar/incidents/4l1rg0ky7nb2.md) | none | 2023-04-19 08:31 UTC | 2023-04-19 10:22 UTC | 1.9 h | resolved |
| [Survey responses not being sent to Zapier, Webhooks, Teams, and Slack for users who are using date-type User Attributes](https://rewindex.com/company/hotjar/incidents/5g9b1d1tmgw6.md) | none | 2023-04-20 08:36 UTC | 2023-04-20 09:21 UTC | 45 min | resolved |
| [Heatmaps may load slowly or timeout](https://rewindex.com/company/hotjar/incidents/nz786g06h6vf.md) | none | 2023-04-24 15:27 UTC | 2023-04-24 16:15 UTC | 48 min | resolved |
| [Redirect loop is affecting user access to Insights](https://rewindex.com/company/hotjar/incidents/khjl6l0vs5kv.md) | minor | 2023-04-28 15:55 UTC | 2023-04-28 16:59 UTC | 1.1 h | resolved |

## Cite this

Hotjar posted 17 status incidents in April 2023 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/hotjar/2023/04
- Citation: Hotjar, “Hotjar in April 2023” (2023-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/2023/04 (CC BY 4.0).
- Markdown link: `[Hotjar: Hotjar in April 2023 (2023-04-01)](https://rewindex.com/company/hotjar/2023/04)`


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Canonical: https://rewindex.com/company/hotjar/2023/04 · Markdown: https://rewindex.com/company/hotjar/2023/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:29:47.797Z