CompaniesHelp ScoutMonthly reportsApril 2024
Help Scout in April 2024: incidents, uptime and changes
6incidents posted
1labelled major or critical
99.94%free of major/critical
99.50%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 23 min, incident time 3 h 36 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Minor 5
Major and critical incidents 1
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Docs Connection Errors | Critical | 23 min | resolved | 04-03 |
Other incidents 5
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Connection Issues | Minor | 2.4 h | resolved | 04-19 | |
| Docs Connection Errors | Minor | 0 min | resolved | 04-21 | |
| Connections Issues | Minor | 15 min | resolved | 04-22 | |
| Search and Page Load Issues | Minor | 26 min | resolved | 04-24 | |
| Connection Issues | Minor | 10 min | resolved | 04-25 |
Cite this
Help Scout posted 6 status incidents in April 2024 (1 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Help Scout in April 2024
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/2024/04