CompaniesHelp ScoutMonthly reportsMarch 2024
Help Scout in March 2024: incidents, uptime and changes
5incidents posted
2labelled major or critical
99.03%free of major/critical
98.48%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 7 h 11 min, incident time 11 h 16 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 2 · Minor 3
Major and critical incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| App Delays | Major | 26 min | resolved | 03-27 | |
| Docs Connection Errors | Major | 6.8 h | resolved | 03-31 |
Other incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Outgoing email delays, AI Draft delay, Docs errors | Minor | 1.6 h | resolved | 03-06 | |
| Issues with Mailbox API Authentication | Minor | 0 min | resolved | 03-19 | |
| Degraded performance across the app | Minor | 2.4 h | resolved | 03-27 |
Cite this
Help Scout posted 5 status incidents in March 2024 (2 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Help Scout in March 2024
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/2024/03