# Help Scout in March 2024: incidents, uptime and changes

> Help Scout in March 2024: 5 incidents on its status page (2 major or critical), 99.03% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2024/03
Last updated: 2024-04-01T00:00:00Z

- Incidents posted: 5 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 3
- Uptime (vendor-reported): 99.03% free of major/critical incidents, 98.48% free of any incident; outage time 7 h 11 min, incident time 11 h 16 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [February 2024](https://rewindex.com/company/help-scout/2024/02.md) · Next: [April 2024](https://rewindex.com/company/help-scout/2024/04.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [App Delays](https://rewindex.com/company/help-scout/incidents/6hwxqz6sz1gs.md) | major | 2024-03-27 17:08 UTC | 2024-03-27 17:34 UTC | 26 min | resolved |
| [Docs Connection Errors](https://rewindex.com/company/help-scout/incidents/pytrpxm8ywyw.md) | major | 2024-03-31 04:00 UTC | 2024-03-31 10:45 UTC | 6.8 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Outgoing email delays, AI Draft delay, Docs errors](https://rewindex.com/company/help-scout/incidents/nbkbjb2zpk4l.md) | minor | 2024-03-06 20:14 UTC | 2024-03-06 21:53 UTC | 1.6 h | resolved |
| [Issues with Mailbox API Authentication](https://rewindex.com/company/help-scout/incidents/37vgc0ddqd0l.md) | minor | 2024-03-19 20:10 UTC | 2024-03-19 20:10 UTC | 0 min | resolved |
| [App Delays](https://rewindex.com/company/help-scout/incidents/6hwxqz6sz1gs.md) | major | 2024-03-27 17:08 UTC | 2024-03-27 17:34 UTC | 26 min | resolved |
| [Degraded performance across the app](https://rewindex.com/company/help-scout/incidents/zgkp9b6s4w74.md) | minor | 2024-03-27 22:50 UTC | 2024-03-28 01:16 UTC | 2.4 h | resolved |
| [Docs Connection Errors](https://rewindex.com/company/help-scout/incidents/pytrpxm8ywyw.md) | major | 2024-03-31 04:00 UTC | 2024-03-31 10:45 UTC | 6.8 h | resolved |

## Cite this

Help Scout posted 5 status incidents in March 2024 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2024/03
- Citation: Help Scout, “Help Scout in March 2024” (2024-03-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2024/03 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in March 2024 (2024-03-01)](https://rewindex.com/company/help-scout/2024/03)`


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Canonical: https://rewindex.com/company/help-scout/2024/03 · Markdown: https://rewindex.com/company/help-scout/2024/03.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:29:20.796Z