Help Scout: Issues with Mailbox API Authentication
Timeline of updates
- resolved
Between 4:10pm and 5:30pm ET, we experienced an issue with Mailbox API that impacted authentication. As a result, you may have noticed Internal Server Error status codes during this window. We identified the root cause of the issue and implemented immediate fixes, though we'll also work to implement longer-term updates to prevent this from happening again.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2024-03-19 20:10 UTC, resolved after 0 min, 1 update(s).
- Title
- Issues with Mailbox API Authentication
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/37vgc0ddqd0l
Help Scout profileRecent Help Scout incidentsAll outages on March 19, 2024Help Scout in March 2024MarkdownJSON