# Help Scout: Issues with Mailbox API Authentication

> Help Scout status incident “Issues with Mailbox API Authentication” on 2024-03-19: impact minor (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/37vgc0ddqd0l
Last updated: 2024-03-19T20:10:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-03-19 20:10 UTC · Resolved: 2024-03-19 20:10 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/37vgc0ddqd0l](https://status.helpscout.com/incidents/37vgc0ddqd0l)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-03-19 20:10 UTC: Between 4:10pm and 5:30pm ET, we experienced an issue with Mailbox API that impacted authentication. As a result, you may have noticed Internal Server Error status codes during this window. We identified the root cause of the issue and implemented immediate fixes, though we'll also work to implement longer-term updates to prevent this from happening again.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2024-03-19 20:10 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/37vgc0ddqd0l
- Citation: Help Scout, “Issues with Mailbox API Authentication” (2024-03-19 20:10 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/37vgc0ddqd0l (CC BY 4.0).
- Markdown link: `[Help Scout: Issues with Mailbox API Authentication (2024-03-19)](https://rewindex.com/company/help-scout/incidents/37vgc0ddqd0l)`


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Canonical: https://rewindex.com/company/help-scout/incidents/37vgc0ddqd0l · Markdown: https://rewindex.com/company/help-scout/incidents/37vgc0ddqd0l.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/37vgc0ddqd0l · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T12:57:54.890Z