Help Scout: Outgoing email delays, AI Draft delay, Docs errors
Timeline of updates
- resolved
Today around 2:35pm ET, Help Scout's outbound email service experienced delays in sending, and while attempting to retry those emails, some duplicate emails were sent out. During this time, there were also issues with AI Draft generation, accessing and loading the app, and loading Docs sites. As of around 4:15pm ET, all services had been restored: outbound emails were processing as expected, AI Drafts starting generating, Docs sites were loading correctly, and the app performance was back to normal. We're sorry for the trouble today!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2024-03-06 20:14 UTC, resolved after 1.6 h, 1 update(s).
- Title
- Outgoing email delays, AI Draft delay, Docs errors
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/nbkbjb2zpk4l
Help Scout profileRecent Help Scout incidentsAll outages on March 6, 2024Help Scout in March 2024MarkdownJSON