# Help Scout: Outgoing email delays, AI Draft delay, Docs errors

> Help Scout status incident “Outgoing email delays, AI Draft delay, Docs errors” on 2024-03-06: impact minor (vendor’s label), 1.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/nbkbjb2zpk4l
Last updated: 2024-03-06T21:53:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-03-06 20:14 UTC · Resolved: 2024-03-06 21:53 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/nbkbjb2zpk4l](https://status.helpscout.com/incidents/nbkbjb2zpk4l)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-03-06 21:53 UTC: Today around 2:35pm ET, Help Scout's outbound email service experienced delays in sending, and while attempting to retry those emails, some duplicate emails were sent out. During this time, there were also issues with AI Draft generation, accessing and loading the app, and loading Docs sites. As of around 4:15pm ET, all services had been restored: outbound emails were processing as expected, AI Drafts starting generating, Docs sites were loading correctly, and the app performance was back to normal. We're sorry for the trouble today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2024-03-06 20:14 UTC, resolved after 1.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/nbkbjb2zpk4l
- Citation: Help Scout, “Outgoing email delays, AI Draft delay, Docs errors” (2024-03-06 20:14 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/nbkbjb2zpk4l (CC BY 4.0).
- Markdown link: `[Help Scout: Outgoing email delays, AI Draft delay, Docs errors (2024-03-06)](https://rewindex.com/company/help-scout/incidents/nbkbjb2zpk4l)`


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Canonical: https://rewindex.com/company/help-scout/incidents/nbkbjb2zpk4l · Markdown: https://rewindex.com/company/help-scout/incidents/nbkbjb2zpk4l.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/nbkbjb2zpk4l · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:38:47.971Z