# Help Scout in April 2024: incidents, uptime and changes

> Help Scout in April 2024: 6 incidents on its status page (1 major or critical), 99.94% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2024/04
Last updated: 2024-05-01T00:00:00Z

- Incidents posted: 6 (major/critical: 1) · Maintenance: 0
- By vendor impact label: critical 1, minor 5
- Uptime (vendor-reported): 99.94% free of major/critical incidents, 99.50% free of any incident; outage time 23 min, incident time 3 h 36 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2024](https://rewindex.com/company/help-scout/2024/03.md) · Next: [May 2024](https://rewindex.com/company/help-scout/2024/05.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Docs Connection Errors](https://rewindex.com/company/help-scout/incidents/1j1g399z54dw.md) | critical | 2024-04-03 13:24 UTC | 2024-04-03 13:47 UTC | 23 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Docs Connection Errors](https://rewindex.com/company/help-scout/incidents/1j1g399z54dw.md) | critical | 2024-04-03 13:24 UTC | 2024-04-03 13:47 UTC | 23 min | resolved |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/3h45k2k187qz.md) | minor | 2024-04-19 14:20 UTC | 2024-04-19 16:42 UTC | 2.4 h | resolved |
| [Docs Connection Errors](https://rewindex.com/company/help-scout/incidents/bcl96vxc3h2v.md) | minor | 2024-04-21 12:30 UTC | 2024-04-21 12:30 UTC | 0 min | resolved |
| [Connections Issues](https://rewindex.com/company/help-scout/incidents/twdfg2z87gtl.md) | minor | 2024-04-22 14:02 UTC | 2024-04-22 14:17 UTC | 15 min | resolved |
| [Search and Page Load Issues](https://rewindex.com/company/help-scout/incidents/fwq83sgrd82j.md) | minor | 2024-04-24 22:19 UTC | 2024-04-24 22:45 UTC | 26 min | resolved |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/s8cwfbxtkc2s.md) | minor | 2024-04-25 16:56 UTC | 2024-04-25 17:06 UTC | 10 min | resolved |

## Cite this

Help Scout posted 6 status incidents in April 2024 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2024/04
- Citation: Help Scout, “Help Scout in April 2024” (2024-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2024/04 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in April 2024 (2024-04-01)](https://rewindex.com/company/help-scout/2024/04)`


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Canonical: https://rewindex.com/company/help-scout/2024/04 · Markdown: https://rewindex.com/company/help-scout/2024/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:29:10.078Z