Help Scout: Connection Issues
Timeline of updates
- resolved
We've been able to resolve the issues with slow page loads across Help Scout. We appreciate your patience and welcome you to reach out to Help Scout Support via help@helpscout.com with any follow-up questions.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2024-04-19 14:20 UTC, resolved after 2.4 h, 1 update(s).
- Title
- Connection Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/3h45k2k187qz
Help Scout profileRecent Help Scout incidentsAll outages on April 19, 2024Help Scout in April 2024MarkdownJSON