# Help Scout: Connection Issues

> Help Scout status incident “Connection Issues” on 2024-04-19: impact minor (vendor’s label), 2.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/3h45k2k187qz
Last updated: 2024-04-19T16:42:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-04-19 14:20 UTC · Resolved: 2024-04-19 16:42 UTC · Duration: 2.4 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/3h45k2k187qz](https://status.helpscout.com/incidents/3h45k2k187qz)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-04-19 16:42 UTC: We've been able to resolve the issues with slow page loads across Help Scout. We appreciate your patience and welcome you to reach out to Help Scout Support via help@helpscout.com with any follow-up questions.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2024-04-19 14:20 UTC, resolved after 2.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/3h45k2k187qz
- Citation: Help Scout, “Connection Issues” (2024-04-19 14:20 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/3h45k2k187qz (CC BY 4.0).
- Markdown link: `[Help Scout: Connection Issues (2024-04-19)](https://rewindex.com/company/help-scout/incidents/3h45k2k187qz)`


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Canonical: https://rewindex.com/company/help-scout/incidents/3h45k2k187qz · Markdown: https://rewindex.com/company/help-scout/incidents/3h45k2k187qz.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/3h45k2k187qz · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:10:09.363Z