CompaniesHelp ScoutMonthly reportsJuly 2022
Help Scout in July 2022: incidents, uptime and changes
4incidents posted
3labelled major or critical
99.77%free of major/critical
99.64%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 1 h 41 min, incident time 2 h 37 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 2 · Major 1 · Minor 1
Major and critical incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Help Scout Docs product is unavailable. | Critical | 59 min | resolved | 07-08 | |
| Beacon and Live Chat | Critical | 28 min | resolved | 07-29 | |
| Inbound Email Delivery | Major | 14 min | resolved | 07-26 |
Other incidents 1
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Inability to add Attachments or Edit drafts in Conversation editor | Minor | 56 min | resolved | 07-27 |
Maintenance 1
Show scheduled maintenance
Cite this
Help Scout posted 4 status incidents in July 2022 (3 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Help Scout in July 2022
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/2022/07