# Help Scout in July 2022: incidents, uptime and changes

> Help Scout in July 2022: 4 incidents on its status page (3 major or critical), 99.77% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2022/07
Last updated: 2022-08-01T00:00:00Z

- Incidents posted: 4 (major/critical: 3) · Maintenance: 1
- By vendor impact label: critical 2, major 1, minor 1
- Uptime (vendor-reported): 99.77% free of major/critical incidents, 99.64% free of any incident; outage time 1 h 41 min, incident time 2 h 37 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2022](https://rewindex.com/company/help-scout/2022/06.md) · Next: [August 2022](https://rewindex.com/company/help-scout/2022/08.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Help Scout Docs product is unavailable.](https://rewindex.com/company/help-scout/incidents/4wnlmjm4mfvr.md) | critical | 2022-07-08 21:51 UTC | 2022-07-08 22:50 UTC | 59 min | resolved |
| [Beacon and Live Chat](https://rewindex.com/company/help-scout/incidents/36f5cq975923.md) | critical | 2022-07-29 14:46 UTC | 2022-07-29 15:14 UTC | 28 min | resolved |
| [Inbound Email Delivery](https://rewindex.com/company/help-scout/incidents/w475rsmbjvdr.md) | major | 2022-07-26 19:00 UTC | 2022-07-26 19:14 UTC | 14 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Help Scout Docs product is unavailable.](https://rewindex.com/company/help-scout/incidents/4wnlmjm4mfvr.md) | critical | 2022-07-08 21:51 UTC | 2022-07-08 22:50 UTC | 59 min | resolved |
| [Inbound Email Delivery](https://rewindex.com/company/help-scout/incidents/w475rsmbjvdr.md) | major | 2022-07-26 19:00 UTC | 2022-07-26 19:14 UTC | 14 min | resolved |
| [Inability to add Attachments or Edit drafts in Conversation editor](https://rewindex.com/company/help-scout/incidents/jkx3qtxhcjmv.md) | minor | 2022-07-27 16:52 UTC | 2022-07-27 17:48 UTC | 56 min | resolved |
| [Beacon and Live Chat](https://rewindex.com/company/help-scout/incidents/36f5cq975923.md) | critical | 2022-07-29 14:46 UTC | 2022-07-29 15:14 UTC | 28 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/gmqsbc7038wd.md) | maintenance | 2022-07-09 12:00 UTC | 2022-07-09 12:31 UTC | 31 min | resolved |

## Cite this

Help Scout posted 4 status incidents in July 2022 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2022/07
- Citation: Help Scout, “Help Scout in July 2022” (2022-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2022/07 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in July 2022 (2022-07-01)](https://rewindex.com/company/help-scout/2022/07)`


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Canonical: https://rewindex.com/company/help-scout/2022/07 · Markdown: https://rewindex.com/company/help-scout/2022/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T12:54:03.515Z