Help Scout: Inability to add Attachments or Edit drafts in Conversation editor
Timeline of updates
- resolved
We've rolled back the changes that removed the Attachment button and the ability to Edit drafts. You should see that functionality return to your account now. We appreciate your patience!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2022-07-27 16:52 UTC, resolved after 56 min, 1 update(s).
- Title
- Inability to add Attachments or Edit drafts in Conversation editor
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/jkx3qtxhcjmv
Help Scout profileRecent Help Scout incidentsAll outages on July 27, 2022Help Scout in July 2022MarkdownJSON