# Help Scout: Inability to add Attachments or Edit drafts in Conversation editor

> Help Scout status incident “Inability to add Attachments or Edit drafts in Conversation editor” on 2022-07-27: impact minor (vendor’s label), 56 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/jkx3qtxhcjmv
Last updated: 2022-07-27T17:48:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-07-27 16:52 UTC · Resolved: 2022-07-27 17:48 UTC · Duration: 56 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/jkx3qtxhcjmv](https://status.helpscout.com/incidents/jkx3qtxhcjmv)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2022-07-27 17:48 UTC: We've rolled back the changes that removed the Attachment button and the ability to Edit drafts. You should see that functionality return to your account now. We appreciate your patience!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2022-07-27 16:52 UTC, resolved after 56 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/jkx3qtxhcjmv
- Citation: Help Scout, “Inability to add Attachments or Edit drafts in Conversation editor” (2022-07-27 16:52 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/jkx3qtxhcjmv (CC BY 4.0).
- Markdown link: `[Help Scout: Inability to add Attachments or Edit drafts in Conversation editor (2022-07-27)](https://rewindex.com/company/help-scout/incidents/jkx3qtxhcjmv)`


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Canonical: https://rewindex.com/company/help-scout/incidents/jkx3qtxhcjmv · Markdown: https://rewindex.com/company/help-scout/incidents/jkx3qtxhcjmv.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/jkx3qtxhcjmv · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:44:57.493Z