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Help Scout: Beacon and Live Chat

Impact: criticalStatus: resolvedStarted Resolved (28 min)1 updateSource: status.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    We were able identify the issue with live chat, and implemented a fix. Live chat should be back to normal. Apologies for the trouble today!

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON