# Help Scout: Beacon and Live Chat

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2022-07-29 14:46 UTC · Resolved: 2022-07-29 15:14 UTC · Duration: 28 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/36f5cq975923](https://status.helpscout.com/incidents/36f5cq975923)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2022-07-29 15:14 UTC: We were able identify the issue with live chat, and implemented a fix. Live chat should be back to normal. Apologies for the trouble today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/36f5cq975923 · Markdown: https://rewindex.com/company/help-scout/incidents/36f5cq975923.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/36f5cq975923 · Generated 2026-10-18T09:42:58.896Z