CompaniesHelp ScoutMonthly reportsDecember 2014
Help Scout in December 2014: incidents, uptime and changes
4incidents posted
2labelled major or critical
99.22%free of major/critical
99.19%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 5 h 48 min, incident time 6 h 1 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 2 · Minor 2
Major and critical incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Elevated page load times | Major | 22 min | resolved | 12-18 | |
| Outbound sending delays | Major | 5.4 h | resolved | 12-19 |
Other incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| In-app issue | Minor | 8 min | resolved | 12-05 | |
| Docs Sites showing "Page not Found" | Minor | 5 min | resolved | 12-12 |
Cite this
Help Scout posted 4 status incidents in December 2014 (2 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Help Scout in December 2014
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/2014/12