# Help Scout in December 2014: incidents, uptime and changes

> Help Scout in December 2014: 4 incidents on its status page (2 major or critical), 99.22% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2014/12
Last updated: 2015-01-01T00:00:00Z

- Incidents posted: 4 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 2
- Uptime (vendor-reported): 99.22% free of major/critical incidents, 99.19% free of any incident; outage time 5 h 48 min, incident time 6 h 1 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2014](https://rewindex.com/company/help-scout/2014/11.md) · Next: [January 2015](https://rewindex.com/company/help-scout/2015/01.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Elevated page load times](https://rewindex.com/company/help-scout/incidents/7jmhp80xk8ts.md) | major | 2014-12-18 19:35 UTC | 2014-12-18 19:57 UTC | 22 min | resolved |
| [Outbound sending delays](https://rewindex.com/company/help-scout/incidents/n3l4nvz2mctg.md) | major | 2014-12-19 00:19 UTC | 2014-12-19 05:45 UTC | 5.4 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [In-app issue](https://rewindex.com/company/help-scout/incidents/ngjc8ggt5p34.md) | minor | 2014-12-05 15:56 UTC | 2014-12-05 16:04 UTC | 8 min | resolved |
| [Docs Sites showing "Page not Found"](https://rewindex.com/company/help-scout/incidents/92y5gt04wx97.md) | minor | 2014-12-12 20:43 UTC | 2014-12-12 20:48 UTC | 5 min | resolved |
| [Elevated page load times](https://rewindex.com/company/help-scout/incidents/7jmhp80xk8ts.md) | major | 2014-12-18 19:35 UTC | 2014-12-18 19:57 UTC | 22 min | resolved |
| [Outbound sending delays](https://rewindex.com/company/help-scout/incidents/n3l4nvz2mctg.md) | major | 2014-12-19 00:19 UTC | 2014-12-19 05:45 UTC | 5.4 h | resolved |

## Cite this

Help Scout posted 4 status incidents in December 2014 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2014/12
- Citation: Help Scout, “Help Scout in December 2014” (2014-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2014/12 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in December 2014 (2014-12-01)](https://rewindex.com/company/help-scout/2014/12)`


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Canonical: https://rewindex.com/company/help-scout/2014/12 · Markdown: https://rewindex.com/company/help-scout/2014/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:16:32.513Z