Companies / Help Scout / incidents
Help Scout: Outbound sending delays
Timeline of updates
- resolved
We've resolved the root cause of the email backups. We'll have a complete postmortem with more information to share tomorrow. We're still processing a handful of delayed messages, however this should wrap up within the hour. Folder views, folder counts, and workflows should also be up-to-date shortly. On behalf of the whole team, we are sincerely sorry for all of the trouble we've had over the last few hours. Thank you for getting in touch and hanging with us today. We've got some work to do!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON