# Help Scout: Outbound sending delays

- Impact (vendor’s label): major
- Status: resolved
- Started: 2014-12-19 00:19 UTC · Resolved: 2014-12-19 05:45 UTC · Duration: 5.4 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/n3l4nvz2mctg](https://status.helpscout.com/incidents/n3l4nvz2mctg)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2014-12-19 05:45 UTC: We've resolved the root cause of the email backups. We'll have a complete postmortem with more information to share tomorrow. We're still processing a handful of delayed messages, however this should wrap up within the hour. Folder views, folder counts, and workflows should also be up-to-date shortly. On behalf of the whole team, we are sincerely sorry for all of the trouble we've had over the last few hours. Thank you for getting in touch and hanging with us today. We've got some work to do!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/n3l4nvz2mctg · Markdown: https://rewindex.com/company/help-scout/incidents/n3l4nvz2mctg.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/n3l4nvz2mctg · Generated 2026-10-18T11:29:12.301Z