rewindex

CompaniesHeapMonthly reportsAugust 2022

Heap in August 2022: incidents, uptime and changes

11incidents posted
2labelled major or critical
99.72%free of major/critical
97.64%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 2 h 2 min, incident time 17 h 31 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 4 · No impact listed 5

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
App UnavailabilityMajor13 minresolved08-01
App UnavailabilityMajor1.8 hresolved08-10

Other incidents 9

IncidentImpactStartedDurationStatusDay
Temporary Data LatencyNo impact listed2.3 hresolved08-02
Temporary Identify LatencyMinor7.4 hresolved08-05
App Query Performance DegradationNo impact listed0 minresolved08-09
Data ingestionMinor4.7 hresolved08-09
App Query Performance DegradationNo impact listed0 minresolved08-11
App Query Performance DegradationNo impact listed0 minresolved08-12
Web Visual Labeler Load FailuresMinor2.6 hresolved08-18
Chart emails not being sentNo impact listed26 minresolved08-23
Heap Connect Sync DelaysMinor46 minresolved08-25

Maintenance 2

Show scheduled maintenance

Cite this

Heap posted 11 status incidents in August 2022 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Heap in August 2022
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/2022/08

All Heap monthsRecent incidentsMarkdown