# Heap in August 2022: incidents, uptime and changes

> Heap in August 2022: 11 incidents on its status page (2 major or critical), 99.72% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2022/08
Last updated: 2022-09-01T00:00:00Z

- Incidents posted: 11 (major/critical: 2) · Maintenance: 2
- By vendor impact label: major 2, minor 4, none 5
- Uptime (vendor-reported): 99.72% free of major/critical incidents, 97.64% free of any incident; outage time 2 h 2 min, incident time 17 h 31 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2022](https://rewindex.com/company/heap/2022/07.md) · Next: [September 2022](https://rewindex.com/company/heap/2022/09.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [App Unavailability](https://rewindex.com/company/heap/incidents/312j5cnqmpnw.md) | major | 2022-08-01 08:05 UTC | 2022-08-01 08:18 UTC | 13 min | resolved |
| [App Unavailability](https://rewindex.com/company/heap/incidents/r7p9zt54f7t4.md) | major | 2022-08-10 18:27 UTC | 2022-08-10 20:16 UTC | 1.8 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [App Unavailability](https://rewindex.com/company/heap/incidents/312j5cnqmpnw.md) | major | 2022-08-01 08:05 UTC | 2022-08-01 08:18 UTC | 13 min | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/mvg7vlg72hxn.md) | none | 2022-08-02 16:40 UTC | 2022-08-02 18:55 UTC | 2.3 h | resolved |
| [Temporary Identify Latency](https://rewindex.com/company/heap/incidents/1c9h3y4gwndk.md) | minor | 2022-08-05 05:37 UTC | 2022-08-05 13:02 UTC | 7.4 h | resolved |
| [App Query Performance Degradation](https://rewindex.com/company/heap/incidents/wj7c4yl33smw.md) | none | 2022-08-09 04:00 UTC | 2022-08-09 04:00 UTC | 0 min | resolved |
| [Data ingestion](https://rewindex.com/company/heap/incidents/ydgybxsz39h9.md) | minor | 2022-08-09 19:48 UTC | 2022-08-10 00:31 UTC | 4.7 h | resolved |
| [App Unavailability](https://rewindex.com/company/heap/incidents/r7p9zt54f7t4.md) | major | 2022-08-10 18:27 UTC | 2022-08-10 20:16 UTC | 1.8 h | resolved |
| [App Query Performance Degradation](https://rewindex.com/company/heap/incidents/sbzx5yg8r76m.md) | none | 2022-08-11 04:00 UTC | 2022-08-11 04:00 UTC | 0 min | resolved |
| [App Query Performance Degradation](https://rewindex.com/company/heap/incidents/yrrzfff21j6v.md) | none | 2022-08-12 04:00 UTC | 2022-08-12 04:00 UTC | 0 min | resolved |
| [Web Visual Labeler Load Failures](https://rewindex.com/company/heap/incidents/d2xtf3bf1bmn.md) | minor | 2022-08-18 17:22 UTC | 2022-08-18 19:57 UTC | 2.6 h | resolved |
| [Chart emails not being sent](https://rewindex.com/company/heap/incidents/k9sjz216wmpf.md) | none | 2022-08-23 16:41 UTC | 2022-08-23 17:07 UTC | 26 min | resolved |
| [Heap Connect Sync Delays](https://rewindex.com/company/heap/incidents/vqv9wpjsp1gq.md) | minor | 2022-08-25 18:42 UTC | 2022-08-25 19:28 UTC | 46 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Infrastructure Maintenance](https://rewindex.com/company/heap/incidents/gvfkt8q3c7p1.md) | maintenance | 2022-08-10 04:00 UTC | 2022-08-10 04:57 UTC | 57 min | resolved |
| [\[Scheduled\] Web App Scheduled Maintenance](https://rewindex.com/company/heap/incidents/2fp5kdnw63b6.md) | maintenance | 2022-08-22 03:00 UTC | 2022-08-22 03:43 UTC | 43 min | resolved |

## Cite this

Heap posted 11 status incidents in August 2022 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2022/08
- Citation: Heap, “Heap in August 2022” (2022-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2022/08 (CC BY 4.0).
- Markdown link: `[Heap: Heap in August 2022 (2022-08-01)](https://rewindex.com/company/heap/2022/08)`


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Canonical: https://rewindex.com/company/heap/2022/08 · Markdown: https://rewindex.com/company/heap/2022/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:08:50.620Z