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CompaniesHeapMonthly reportsNovember 2018

Heap in November 2018: incidents, uptime and changes

9incidents posted
4labelled major or critical
75.75%free of major/critical
73.36%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 7.3 days, incident time 8.0 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 4 · Minor 2 · No impact listed 3

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
Temporary Data Unavailability for some customersMajor6 dresolved11-07
Intermittent Homepage UnavailabilityMajor4.8 hresolved11-13
Intermittent Homepage UnavailabilityMajor27 hresolved11-13
Temporary Dashboard UnavailabilityMajor27 minresolved11-30

Other incidents 5

IncidentImpactStartedDurationStatusDay
Temporary Data LatencyNo impact listed6.5 hresolved11-06
Temporary Data LatencyNo impact listed3.8 hresolved11-07
Support Responses DelayedNo impact listed1.6 hresolved11-19
Temporary Data LatencyMinor10 hresolved11-26
Delayed Heap SQL SyncsMinor13 hresolved11-30

Maintenance 1

Show scheduled maintenance

Cite this

Heap posted 9 status incidents in November 2018 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
Heap in November 2018
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/2018/11

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