# Heap in November 2018: incidents, uptime and changes

> Heap in November 2018: 9 incidents on its status page (4 major or critical), 75.75% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2018/11
Last updated: 2018-12-01T05:54:00Z

- Incidents posted: 9 (major/critical: 4) · Maintenance: 1
- By vendor impact label: major 4, minor 2, none 3
- Uptime (vendor-reported): 75.75% free of major/critical incidents, 73.36% free of any incident; outage time 7.3 days, incident time 8.0 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [October 2018](https://rewindex.com/company/heap/2018/10.md) · Next: [December 2018](https://rewindex.com/company/heap/2018/12.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Temporary Data Unavailability for some customers](https://rewindex.com/company/heap/incidents/nlf3x0p2qq8d.md) | major | 2018-11-07 19:08 UTC | 2018-11-13 22:28 UTC | 6 d | resolved |
| [Intermittent Homepage Unavailability](https://rewindex.com/company/heap/incidents/rslkjxq4jkdt.md) | major | 2018-11-13 17:39 UTC | 2018-11-13 22:30 UTC | 4.8 h | resolved |
| [Intermittent Homepage Unavailability](https://rewindex.com/company/heap/incidents/1pzhyswntk4g.md) | major | 2018-11-13 23:10 UTC | 2018-11-15 01:55 UTC | 27 h | resolved |
| [Temporary Dashboard Unavailability](https://rewindex.com/company/heap/incidents/z5wlhmy1b44r.md) | major | 2018-11-30 07:09 UTC | 2018-11-30 07:36 UTC | 27 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/v2dx8k0p3vw2.md) | none | 2018-11-06 20:36 UTC | 2018-11-07 03:07 UTC | 6.5 h | resolved |
| [Temporary Data Unavailability for some customers](https://rewindex.com/company/heap/incidents/nlf3x0p2qq8d.md) | major | 2018-11-07 19:08 UTC | 2018-11-13 22:28 UTC | 6 d | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/q4wsmbsgm88z.md) | none | 2018-11-07 20:54 UTC | 2018-11-08 00:40 UTC | 3.8 h | resolved |
| [Intermittent Homepage Unavailability](https://rewindex.com/company/heap/incidents/rslkjxq4jkdt.md) | major | 2018-11-13 17:39 UTC | 2018-11-13 22:30 UTC | 4.8 h | resolved |
| [Intermittent Homepage Unavailability](https://rewindex.com/company/heap/incidents/1pzhyswntk4g.md) | major | 2018-11-13 23:10 UTC | 2018-11-15 01:55 UTC | 27 h | resolved |
| [Support Responses Delayed](https://rewindex.com/company/heap/incidents/22jlj70bdxlk.md) | none | 2018-11-19 22:31 UTC | 2018-11-20 00:09 UTC | 1.6 h | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/3bjs671xjkrp.md) | minor | 2018-11-26 18:41 UTC | 2018-11-27 04:45 UTC | 10 h | resolved |
| [Temporary Dashboard Unavailability](https://rewindex.com/company/heap/incidents/z5wlhmy1b44r.md) | major | 2018-11-30 07:09 UTC | 2018-11-30 07:36 UTC | 27 min | resolved |
| [Delayed Heap SQL Syncs](https://rewindex.com/company/heap/incidents/xs50rf4hd61k.md) | minor | 2018-11-30 16:51 UTC | 2018-12-01 05:54 UTC | 13 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Downtime](https://rewindex.com/company/heap/incidents/swsm5txp9xp2.md) | maintenance | 2018-11-01 05:00 UTC | 2018-11-01 06:00 UTC | 1.0 h | resolved |

## Cite this

Heap posted 9 status incidents in November 2018 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2018/11
- Citation: Heap, “Heap in November 2018” (2018-11-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2018/11 (CC BY 4.0).
- Markdown link: `[Heap: Heap in November 2018 (2018-11-01)](https://rewindex.com/company/heap/2018/11)`


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Canonical: https://rewindex.com/company/heap/2018/11 · Markdown: https://rewindex.com/company/heap/2018/11.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:29:25.862Z