CompaniesGorgiasMonthly reportsDecember 2022
Gorgias in December 2022: incidents, uptime and changes
6incidents posted
2labelled major or critical
99.85%free of major/critical
96.64%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 1 h 4 min, incident time 24 h 56 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 2 · Minor 4
Major and critical incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Chat widget is not opening | Major | 42 min | resolved | 12-15 | |
| Messages not reaching Helpdesk for ~10% of the chat integrations | Major | 22 min | resolved | 12-20 |
Other incidents 4
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| High latency in us-east1-2607 | Minor | 6.1 h | resolved | 12-05 | |
| Increased latency in aus-southeast1-fcb9 | Minor | 50 min | resolved | 12-14 | |
| Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature. | Minor | 14 h | resolved | 12-18 | |
| Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature. | Minor | 3.3 h | resolved | 12-20 |
Maintenance 1
Show scheduled maintenance
Cite this
Gorgias posted 6 status incidents in December 2022 (2 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Gorgias in December 2022
- Vendor
- Gorgias
- Date
- URL
- https://rewindex.com/company/gorgias/2022/12