Gorgias: Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature.
Timeline of updates
- resolved
The issue is resolved and search results are up-to-date.
From Gorgias’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.gorgias.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Gorgias, started 2022-12-18 02:25 UTC, resolved after 14 h, 1 update(s).
- Title
- Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature.
- Vendor
- Gorgias
- Date
- URL
- https://rewindex.com/company/gorgias/incidents/xx5xw9dh3hm1
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