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CompaniesGorgiasMonthly reportsNovember 2022

Gorgias in November 2022: incidents, uptime and changes

10incidents posted
4labelled major or critical
98.59%free of major/critical
93.71%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 10 h 8 min, incident time 45 h 15 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 4 · Minor 5 · No impact listed 1

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature.Major5.4 hresolved11-12
Custom Domain creation is not possibleMajor31 minresolved11-17
Auto-assign feature doesn't workMajor4.2 hresolved11-18
Database server crashMajor0 minresolved11-25

Other incidents 6

IncidentImpactStartedDurationStatusDay
Degraded performance in us-east4-5f09 ClusterMinor5.5 hresolved11-02
Degraded performance in us-east4-5f09 ClusterMinor2.6 hresolved11-03
Increased error rates on the HelpdeskMinor1.4 hresolved11-03
Degraded performanceMinor3.3 hresolved11-04
Helpdesk in us-east4-65cd DownNo impact listed27 minresolved11-12
Delays on SMS Delivery for North America numbersMinor24 hresolved11-28

Maintenance 1

Show scheduled maintenance

Cite this

Gorgias posted 10 status incidents in November 2022 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
Gorgias in November 2022
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/2022/11

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