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Gorgias: Database server crash
Timeline of updates
- resolved
Due to one of our cloud provider's servers experiencing a failure, the main database serving our customers in Australia experienced a 10 minute downtime between 19:50 - 20:00 UTC as we brought the database back up on a new server. During this time users were unable to access their helpdesks. We apologize for any inconvenience this may have caused on such an important day for our customers, we are and have been working doubly hard on reliability improvements to make the Gorgias experience as enjoyable as possible.
From Gorgias’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on status.gorgias.com (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON