# Gorgias in November 2022: incidents, uptime and changes

> Gorgias in November 2022: 10 incidents on its status page (4 major or critical), 98.59% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2022/11
Last updated: 2022-12-01T00:00:00Z

- Incidents posted: 10 (major/critical: 4) · Maintenance: 1
- By vendor impact label: major 4, minor 5, none 1
- Uptime (vendor-reported): 98.59% free of major/critical incidents, 93.71% free of any incident; outage time 10 h 8 min, incident time 45 h 15 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [October 2022](https://rewindex.com/company/gorgias/2022/10.md) · Next: [December 2022](https://rewindex.com/company/gorgias/2022/12.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature.](https://rewindex.com/company/gorgias/incidents/62zwddq97456.md) | major | 2022-11-12 03:24 UTC | 2022-11-12 08:47 UTC | 5.4 h | resolved |
| [Custom Domain creation is not possible](https://rewindex.com/company/gorgias/incidents/cwn73wmvkkw1.md) | major | 2022-11-17 10:52 UTC | 2022-11-17 11:23 UTC | 31 min | resolved |
| [Auto-assign feature doesn't work](https://rewindex.com/company/gorgias/incidents/f05vknlw2tby.md) | major | 2022-11-18 20:58 UTC | 2022-11-19 01:12 UTC | 4.2 h | resolved |
| [Database server crash](https://rewindex.com/company/gorgias/incidents/6121bz51ccv1.md) | major | 2022-11-25 01:56 UTC | 2022-11-25 01:56 UTC | 0 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Degraded performance in us-east4-5f09 Cluster](https://rewindex.com/company/gorgias/incidents/80nhhqg4b25q.md) | minor | 2022-11-02 16:23 UTC | 2022-11-02 21:55 UTC | 5.5 h | resolved |
| [Degraded performance in us-east4-5f09 Cluster](https://rewindex.com/company/gorgias/incidents/3x73qn7tbczb.md) | minor | 2022-11-03 14:34 UTC | 2022-11-03 17:09 UTC | 2.6 h | resolved |
| [Increased error rates on the Helpdesk](https://rewindex.com/company/gorgias/incidents/ybkp9p9yly84.md) | minor | 2022-11-03 15:06 UTC | 2022-11-03 16:33 UTC | 1.4 h | resolved |
| [Degraded performance](https://rewindex.com/company/gorgias/incidents/grhr94l9mtdf.md) | minor | 2022-11-04 15:18 UTC | 2022-11-04 18:35 UTC | 3.3 h | resolved |
| [Helpdesk in us-east4-65cd Down](https://rewindex.com/company/gorgias/incidents/m5vz6krp18zt.md) | none | 2022-11-12 02:01 UTC | 2022-11-12 02:28 UTC | 27 min | resolved |
| [Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature.](https://rewindex.com/company/gorgias/incidents/62zwddq97456.md) | major | 2022-11-12 03:24 UTC | 2022-11-12 08:47 UTC | 5.4 h | resolved |
| [Custom Domain creation is not possible](https://rewindex.com/company/gorgias/incidents/cwn73wmvkkw1.md) | major | 2022-11-17 10:52 UTC | 2022-11-17 11:23 UTC | 31 min | resolved |
| [Auto-assign feature doesn't work](https://rewindex.com/company/gorgias/incidents/f05vknlw2tby.md) | major | 2022-11-18 20:58 UTC | 2022-11-19 01:12 UTC | 4.2 h | resolved |
| [Database server crash](https://rewindex.com/company/gorgias/incidents/6121bz51ccv1.md) | major | 2022-11-25 01:56 UTC | 2022-11-25 01:56 UTC | 0 min | resolved |
| [Delays on SMS Delivery for North America numbers](https://rewindex.com/company/gorgias/incidents/wsqryy36c26c.md) | minor | 2022-11-28 09:37 UTC | 2022-11-29 09:20 UTC | 24 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Infrastructure Upgrades](https://rewindex.com/company/gorgias/incidents/b0z5ns227zb5.md) | maintenance | 2022-11-13 16:01 UTC | 2022-11-13 19:00 UTC | 3.0 h | resolved |

## Cite this

Gorgias posted 10 status incidents in November 2022 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2022/11
- Citation: Gorgias, “Gorgias in November 2022” (2022-11-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2022/11 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in November 2022 (2022-11-01)](https://rewindex.com/company/gorgias/2022/11)`


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Canonical: https://rewindex.com/company/gorgias/2022/11 · Markdown: https://rewindex.com/company/gorgias/2022/11.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:27.193Z