# Gorgias in December 2022: incidents, uptime and changes

> Gorgias in December 2022: 6 incidents on its status page (2 major or critical), 99.85% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2022/12
Last updated: 2023-01-01T00:00:00Z

- Incidents posted: 6 (major/critical: 2) · Maintenance: 1
- By vendor impact label: major 2, minor 4
- Uptime (vendor-reported): 99.85% free of major/critical incidents, 96.64% free of any incident; outage time 1 h 4 min, incident time 24 h 56 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2022](https://rewindex.com/company/gorgias/2022/11.md) · Next: [January 2023](https://rewindex.com/company/gorgias/2023/01.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Chat widget is not opening](https://rewindex.com/company/gorgias/incidents/vdhxryn45ym8.md) | major | 2022-12-15 12:49 UTC | 2022-12-15 13:31 UTC | 42 min | resolved |
| [Messages not reaching Helpdesk for ~10% of the chat integrations](https://rewindex.com/company/gorgias/incidents/5tpb5l7kjdxk.md) | major | 2022-12-20 17:48 UTC | 2022-12-20 18:10 UTC | 22 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [High latency in us-east1-2607](https://rewindex.com/company/gorgias/incidents/gp3fr8p76cw7.md) | minor | 2022-12-05 17:10 UTC | 2022-12-05 23:15 UTC | 6.1 h | resolved |
| [Increased latency in aus-southeast1-fcb9](https://rewindex.com/company/gorgias/incidents/jsbjw67x9nk9.md) | minor | 2022-12-14 02:31 UTC | 2022-12-14 03:21 UTC | 50 min | resolved |
| [Chat widget is not opening](https://rewindex.com/company/gorgias/incidents/vdhxryn45ym8.md) | major | 2022-12-15 12:49 UTC | 2022-12-15 13:31 UTC | 42 min | resolved |
| [Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature.](https://rewindex.com/company/gorgias/incidents/xx5xw9dh3hm1.md) | minor | 2022-12-18 02:25 UTC | 2022-12-18 16:05 UTC | 14 h | resolved |
| [Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature.](https://rewindex.com/company/gorgias/incidents/1fqgmgd88w7c.md) | minor | 2022-12-20 00:32 UTC | 2022-12-20 03:49 UTC | 3.3 h | resolved |
| [Messages not reaching Helpdesk for ~10% of the chat integrations](https://rewindex.com/company/gorgias/incidents/5tpb5l7kjdxk.md) | major | 2022-12-20 17:48 UTC | 2022-12-20 18:10 UTC | 22 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Infrastructure reboot on the Australian cluster](https://rewindex.com/company/gorgias/incidents/kb21qhz5c7w1.md) | maintenance | 2022-12-28 15:01 UTC | 2022-12-28 15:30 UTC | 29 min | resolved |

## Cite this

Gorgias posted 6 status incidents in December 2022 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2022/12
- Citation: Gorgias, “Gorgias in December 2022” (2022-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2022/12 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in December 2022 (2022-12-01)](https://rewindex.com/company/gorgias/2022/12)`


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Canonical: https://rewindex.com/company/gorgias/2022/12 · Markdown: https://rewindex.com/company/gorgias/2022/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:24.462Z