Companies / ElevenLabs / changes
ElevenLabs change history
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Multiple US endpoints experiencing timeouts and latency Multiple ElevenLabs US endpoints, including some Elevenagents endpoints, experienced elevated latency, timeouts and failed requests in a major incident starting 2026-10-13 09:21 UTC. It lasted 4 h 57 min, resolving at 2026-10-13 14:18 UTC after work with its data service provider; stable service was confirmed, with root cause analysis still pending. | Major incident | |
| Major incident: Increased Dubbing Latency and Failure Rate ElevenLabs reported a major Dubbing degradation with increased latency and request failures, starting at 2026-10-08 15:38 UTC and resolved at 2026-10-08 22:10 UTC, lasting 6 h 32 min. Errors recurred during monitoring; ElevenLabs worked with an upstream provider on mitigation and reported a stable error-rate baseline since 17:55 UTC. | Major incident | |
| Major incident: Agent SIP Conversation Disruption ElevenLabs reported a major outage causing call failures in Agent conversations using SIP; non-SIP conversations were unaffected. The incident started at 2026-10-08 14:21 UTC and was resolved at 2026-10-08 15:43 UTC, lasting 1 h 22 min. ElevenLabs reported no continuing failures as of 15:15 UTC and promised a Root Cause Analysis after investigation. | Major incident | |
| Major incident: EU Agents disruption in SIP calls ElevenLabs reported a major disruption to Agents SIP calls in its EU residency from 2026-10-06 09:53 UTC to 2026-10-06 12:51 UTC, lasting 2 h 58 min. Error rates returned to normal during monitoring, and ElevenLabs confirmed EU SIP services were operational and stable at resolution; no cause was stated. | Major incident | |
| Major incident: Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures ElevenLabs reported a major outage affecting Agents and STT, with increased latency, conversation failures and STT 429 errors; Creative Platform impact was possible but unclear. It began at 2026-09-29 16:00 UTC and lasted 4 h 23 min, resolving at 2026-09-29 20:23 UTC after a fix for the likely root cause; all services were reported operational and stable. | Major incident | |
| Major incident: Agents - EU Residency ElevenLabs reported a major outage affecting ElevenAgents EU residency, starting 2026-09-28 13:50 UTC and lasting 49 min. The vendor investigated a possible underlying database provider issue and released a fix; it stated resolution time was 14:18 UTC, with the incident marked resolved at 14:39 UTC. | Major incident | |
| Major incident: Some ElevenAgents calls failed to start Some ElevenAgents calls failed to start during a major outage from 2026-09-18 23:32 UTC to 2026-09-19 02:08 UTC, lasting 2 h 36 min. ElevenLabs released another fix that reduced the error rate, then confirmed full resolution. | Major incident | |
| Major incident: Inbound Twilio calls experiencing intermittent connection failures ElevenLabs reported a major degradation affecting <1% of inbound Twilio calls, preventing agent connections; outbound calls and other traffic were unaffected. The incident ran from 2026-08-18 06:00 UTC to 2026-08-18 12:43 UTC (6 h 43 min). A configuration error was rolled back; calls connected normally since ~11:00 UTC, with no customer action needed. | Major incident | |
| Major incident: SIP call failures ElevenLabs reported a major SIP outage affecting calls to some numbers imported into the Agent Platform, starting 2026-07-31 00:45 UTC and lasting 18 h 15 min. The vendor cited infrastructure resource constraints as a likely contributor; remaining failures affected the US region. Mitigation returned failure rates to baseline, and the incident was resolved at 2026-07-31 19:00 UTC. | Major incident |