Changes / ElevenLabs / Agents - EU Residency
ElevenLabs: Major incident: Agents - EU Residency
Summary
ElevenLabs reported a major outage affecting ElevenAgents EU residency, starting 2026-09-28 13:50 UTC and lasting 49 min. The vendor investigated a possible underlying database provider issue and released a fix; it stated resolution time was 14:18 UTC, with the incident marked resolved at 14:39 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Agents - EU Residency
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After: major
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After: resolved
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After: 2026-09-28 13:50 UTC
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After: 2026-09-28 14:39 UTC
Before: not present
After: We are investigating an issue on EU residency affecting the ElevenAgents platform.
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After: We are investigating a possible issue with our underlying database provider. We will continue posting updates.
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After: We have released a fix, we are continuing to monitor the situation, the platform is operational now.
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After: We can confirm that the issue has been fixed and that the service is fully operational.
Resolution time was 14:18 UTC
We will post the RCA to the status page after the investigation.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Agents - EU Residency (this change) ElevenLabs reported a major outage affecting ElevenAgents EU residency, starting 2026-09-28 13:50 UTC and lasting 49 min. The vendor investigated a possible underlying database provider issue and released a fix; it stated resolution time was 14:18 UTC, with the incident marked resolved at 14:39 UTC. | Major incident |
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