# ElevenLabs: Major incident: Agents - EU Residency

**Summary:** ElevenLabs reported a major outage affecting ElevenAgents EU residency, starting 2026-09-28 13:50 UTC and lasting 49 min. The vendor investigated a possible underlying database provider issue and released a fix; it stated resolution time was 14:18 UTC, with the incident marked resolved at 14:39 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-28 13:50 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.elevenlabs.io/incidents/01M3M4X6PEC0JQZFKAH0KEHTG9](https://status.elevenlabs.io/incidents/01M3M4X6PEC0JQZFKAH0KEHTG9)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)
- Versions: before (none: first archived) → after incident\_version:14/01M3M4X6PEC0JQZFKAH0KEHTG9@59f3694cd5bc
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Agents - EU Residency
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-28 13:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-28 14:39 UTC
```

**6. Added: Update** (investigating) · 2026-09-28 13:57 UTC

```diff
+ We are investigating an issue on EU residency affecting the ElevenAgents platform.
```

**7. Added: Update** (investigating) · 2026-09-28 14:08 UTC

```diff
+ We are investigating a possible issue with our underlying database provider. We will continue posting updates.
```

**8. Added: Update** (monitoring) · 2026-09-28 14:20 UTC

```diff
+ We have released a fix, we are continuing to monitor the situation, the platform is operational now.
```

**9. Added: Update** (resolved) · 2026-09-28 14:39 UTC

```diff
+ We can confirm that the issue has been fixed and that the service is fully operational. Resolution time was 14:18 UTC We will post the RCA to the status page after the investigation.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-28 13:50 UTC | Major incident: Agents - EU Residency (this change) | outage |

All ElevenLabs changes: [timeline](https://rewindex.com/company/elevenlabs/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie15f52de892df3 · Markdown: https://rewindex.com/change/ie15f52de892df3.md · JSON: https://rewindex.com/api/v1/changes/ie15f52de892df3 · Generated 2026-10-18T02:28:38.101Z