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ElevenLabs: Agents - EU Residency

Impact: majorStatus: resolvedStarted Resolved (50 min)4 updatesSource: status.elevenlabs.io (opens in new tab)
Summary

ElevenLabs reported a major outage affecting ElevenAgents EU residency, starting 2026-09-28 13:50 UTC and lasting 49 min. The vendor investigated a possible underlying database provider issue and released a fix; it stated resolution time was 14:18 UTC, with the incident marked resolved at 14:39 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Conversations

Timeline of updates

  1. investigating

    We are investigating an issue on EU residency affecting the ElevenAgents platform.

  2. investigating

    We are investigating a possible issue with our underlying database provider. We will continue posting updates.

  3. monitoring

    We have released a fix, we are continuing to monitor the situation, the platform is operational now.

  4. resolved

    We can confirm that the issue has been fixed and that the service is fully operational. Resolution time was 14:18 UTC We will post the RCA to the status page after the investigation.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on status.elevenlabs.io (opens in new tab). ElevenLabs profile · Recent ElevenLabs incidents · Markdown · JSON