# ElevenLabs: Agents - EU Residency

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-28 13:50 UTC · Resolved: 2026-09-28 14:39 UTC · Duration: 50 min
- Updates: 4 · Affected components: Conversations
- [Vendor status page: https://status.elevenlabs.io/incidents/01M3M4X6PEC0JQZFKAH0KEHTG9](https://status.elevenlabs.io/incidents/01M3M4X6PEC0JQZFKAH0KEHTG9)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)

## Summary

ElevenLabs reported a major outage affecting ElevenAgents EU residency, starting 2026-09-28 13:50 UTC and lasting 49 min. The vendor investigated a possible underlying database provider issue and released a fix; it stated resolution time was 14:18 UTC, with the incident marked resolved at 14:39 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-28 13:57 UTC: We are investigating an issue on EU residency affecting the ElevenAgents platform.
- **investigating** 2026-09-28 14:08 UTC: We are investigating a possible issue with our underlying database provider. We will continue posting updates.
- **monitoring** 2026-09-28 14:20 UTC: We have released a fix, we are continuing to monitor the situation, the platform is operational now.
- **resolved** 2026-09-28 14:39 UTC: We can confirm that the issue has been fixed and that the service is fully operational. Resolution time was 14:18 UTC We will post the RCA to the status page after the investigation.

## Rewindex changes for this incident

- 2026-09-28 13:50 UTC: [Major incident: Agents - EU Residency](https://rewindex.com/change/ie15f52de892df3.md)


---
Canonical: https://rewindex.com/company/elevenlabs/incidents/01M3M4X6PEC0JQZFKAH0KEHTG9 · Markdown: https://rewindex.com/company/elevenlabs/incidents/01M3M4X6PEC0JQZFKAH0KEHTG9.md · JSON: https://rewindex.com/api/v1/companies/elevenlabs/incidents/01M3M4X6PEC0JQZFKAH0KEHTG9 · Generated 2026-10-18T09:46:12.556Z