Changes / ElevenLabs / Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures
ElevenLabs: Major incident: Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures
Summary
ElevenLabs reported a major outage affecting Agents and STT, with increased latency, conversation failures and STT 429 errors; Creative Platform impact was possible but unclear. It began at 2026-09-29 16:00 UTC and lasted 4 h 23 min, resolving at 2026-09-29 20:23 UTC after a fix for the likely root cause; all services were reported operational and stable.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-29 16:00 UTC
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After: 2026-09-29 20:23 UTC
Before: not present
After: We are currently investigating increased latency, conversation failures, and API request failures currently known to affect Agents and STT.
These failures may manifest as delays in agent conversations, 429s to STT requests, or conversation failures with the error: "START node generated a response after progressing".
Before: not present
After: We have isolated the cause of the increased latency and errors, and are working to resolve it.
Current evidence suggests that the Sound Effects product and other Creative Platform products may also be affected, but scope and severity of impact to these products remains unclear.
Before: not present
After: Our engineers have applied a fix for the likely root cause. We are seeing signs of recovery but we will continue to monitor until recovery is fully confirmed.
Before: not present
After: We have not seen any further errors after the fix was applied. All services are fully operational and stable. We will post an RCA on our status page after further investigation.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures (this change) ElevenLabs reported a major outage affecting Agents and STT, with increased latency, conversation failures and STT 429 errors; Creative Platform impact was possible but unclear. It began at 2026-09-29 16:00 UTC and lasted 4 h 23 min, resolving at 2026-09-29 20:23 UTC after a fix for the likely root cause; all services were reported operational and stable. | Major incident |
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