# ElevenLabs: Major incident: Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures

**Summary:** ElevenLabs reported a major outage affecting Agents and STT, with increased latency, conversation failures and STT 429 errors; Creative Platform impact was possible but unclear. It began at 2026-09-29 16:00 UTC and lasted 4 h 23 min, resolving at 2026-09-29 20:23 UTC after a fix for the likely root cause; all services were reported operational and stable. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-29 16:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.elevenlabs.io/incidents/01M3Q8059VPFGJ7QM1C41NN462](https://status.elevenlabs.io/incidents/01M3Q8059VPFGJ7QM1C41NN462)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)
- Versions: before (none: first archived) → after incident\_version:14/01M3Q8059VPFGJ7QM1C41NN462@58b37641679c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-29 16:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-29 20:23 UTC
```

**6. Added: Update** (investigating) · 2026-09-29 18:49 UTC

```diff
+ We are currently investigating increased latency, conversation failures, and API request failures currently known to affect Agents and STT. These failures may manifest as delays in agent conversations, 429s to STT requests, or conversation failures with the error: "START node generated a response after progressing".
```

**7. Added: Update** (identified) · 2026-09-29 19:39 UTC

```diff
+ We have isolated the cause of the increased latency and errors, and are working to resolve it. Current evidence suggests that the Sound Effects product and other Creative Platform products may also be affected, but scope and severity of impact to these products remains unclear.
```

**8. Added: Update** (monitoring) · 2026-09-29 20:12 UTC

```diff
+ Our engineers have applied a fix for the likely root cause. We are seeing signs of recovery but we will continue to monitor until recovery is fully confirmed.
```

**9. Added: Update** (resolved) · 2026-09-29 20:23 UTC

```diff
+ We have not seen any further errors after the fix was applied. All services are fully operational and stable. We will post an RCA on our status page after further investigation.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-29 16:00 UTC | Major incident: Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures (this change) | outage |

All ElevenLabs changes: [timeline](https://rewindex.com/company/elevenlabs/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/icbd2bbe0c3b298 · Markdown: https://rewindex.com/change/icbd2bbe0c3b298.md · JSON: https://rewindex.com/api/v1/changes/icbd2bbe0c3b298 · Generated 2026-10-18T02:28:28.912Z