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ChangesElevenLabsInbound Twilio calls experiencing intermittent connection failures

ElevenLabs: Major incident: Inbound Twilio calls experiencing intermittent connection failures

Major incidentdegradation (model (Jev), 54%)Changed Detected status.elevenlabs.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what ElevenLabs removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Inbound Twilio calls experiencing intermittent connection failures
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-08-18 06:00 UTC
AddedResolved time#5
Before: not present
After: 2026-08-18 12:43 UTC
AddedUpdateidentified#6
Before: not present
After: From ~07:00 UTC, a small percentage (<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
AddedUpdateresolved#7
Before: not present
After: Inbound calls are currently operational.

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History of this incident

Tuesday, August 18

1 incident change

Cite this

Major incident: Inbound Twilio calls experiencing intermittent connection failures on ElevenLabs’s status page, changed 2026-08-18 06:00 UTC (change 1 of 1).

Title
Major incident: Inbound Twilio calls experiencing intermittent connection failures
Vendor
ElevenLabs
Date
URL
https://rewindex.com/change/ia58e22106c73cf

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