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ElevenLabs: Inbound Twilio calls experiencing intermittent connection failures

MajorStatus: resolvedStarted Resolved (6.7 h)2 updatesstatus.elevenlabs.io (opens in new tab)

Affected components: 01M52E6REJ3EKRW049FBMB41JC

Timeline of updates

  1. identified

    From ~07:00 UTC, a small percentage (<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.

  2. resolved

    Inbound calls are currently operational.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.elevenlabs.io (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by ElevenLabs, started 2026-08-18 06:00 UTC, resolved after 6.7 h, 2 update(s).

Title
Inbound Twilio calls experiencing intermittent connection failures
Vendor
ElevenLabs
Date
URL
https://rewindex.com/company/elevenlabs/incidents/01M5FR7B4B29VJ7GVX5WB621EM

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