# ElevenLabs: Inbound Twilio calls experiencing intermittent connection failures

> ElevenLabs status incident “Inbound Twilio calls experiencing intermittent connection failures” on 2026-08-18: impact major (vendor’s label), 6.7 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/elevenlabs/incidents/01M5FR7B4B29VJ7GVX5WB621EM
Last updated: 2026-08-18T12:43:32Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-18 06:00 UTC · Resolved: 2026-08-18 12:43 UTC · Duration: 6.7 h
- Updates: 2 · Affected components: 01M52E6REJ3EKRW049FBMB41JC
- [Vendor status page: https://status.elevenlabs.io/incidents/01M5FR7B4B29VJ7GVX5WB621EM](https://status.elevenlabs.io/incidents/01M5FR7B4B29VJ7GVX5WB621EM)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)

## Timeline of updates

- **identified** 2026-08-18 12:39 UTC: From ~07:00 UTC, a small percentage (\<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
- **resolved** 2026-08-18 12:43 UTC: Inbound calls are currently operational.

## Rewindex changes for this incident

- 2026-08-18 06:00 UTC: [Major incident: Inbound Twilio calls experiencing intermittent connection failures](https://rewindex.com/change/ia58e22106c73cf.md)

## Cite this

Status incident (vendor impact label: major) posted by ElevenLabs, started 2026-08-18 06:00 UTC, resolved after 6.7 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/elevenlabs/incidents/01M5FR7B4B29VJ7GVX5WB621EM
- Citation: ElevenLabs, “Inbound Twilio calls experiencing intermittent connection failures” (2026-08-18 06:00 UTC). Archived by Rewindex: https://rewindex.com/company/elevenlabs/incidents/01M5FR7B4B29VJ7GVX5WB621EM (CC BY 4.0).
- Markdown link: `[ElevenLabs: Inbound Twilio calls experiencing intermittent connection failures (2026-08-18)](https://rewindex.com/company/elevenlabs/incidents/01M5FR7B4B29VJ7GVX5WB621EM)`


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Canonical: https://rewindex.com/company/elevenlabs/incidents/01M5FR7B4B29VJ7GVX5WB621EM · Markdown: https://rewindex.com/company/elevenlabs/incidents/01M5FR7B4B29VJ7GVX5WB621EM.md · JSON: https://rewindex.com/api/v1/companies/elevenlabs/incidents/01M5FR7B4B29VJ7GVX5WB621EM · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:46:44.615Z