# ElevenLabs: Major incident: Inbound Twilio calls experiencing intermittent connection failures

> Major incident: Inbound Twilio calls experiencing intermittent connection failures. Detected 2026-10-21 by Rewindex: what changed on ElevenLabs’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ia58e22106c73cf
Last updated: 2026-10-21T18:13:14Z

**Summary:** _summary pending_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-08-18 06:00 UTC · Detected: 2026-10-21 18:13 UTC
- [Source: https://status.elevenlabs.io/incidents/01M5FR7B4B29VJ7GVX5WB621EM](https://status.elevenlabs.io/incidents/01M5FR7B4B29VJ7GVX5WB621EM)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)
- Versions: before (none: first archived) → after incident\_version:14/01M5FR7B4B29VJ7GVX5WB621EM@38a8a9f9e536
- Change 1 of 1 for this incident

Incident page (full timeline): [Inbound Twilio calls experiencing intermittent connection failures](https://rewindex.com/company/elevenlabs/incidents/01M5FR7B4B29VJ7GVX5WB621EM.md)
## What changed

**1. Added: Title**

```diff
+ Inbound Twilio calls experiencing intermittent connection failures
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-18 06:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-18 12:43 UTC
```

**6. Added: Update** (identified) · 2026-08-18 12:39 UTC

```diff
+ From ~07:00 UTC, a small percentage (<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
```

**7. Added: Update** (resolved) · 2026-08-18 12:43 UTC

```diff
+ Inbound calls are currently operational.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-18 06:00 UTC | Major incident: Inbound Twilio calls experiencing intermittent connection failures (this change) | degradation |

All ElevenLabs changes: [timeline](https://rewindex.com/company/elevenlabs/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Inbound Twilio calls experiencing intermittent connection failures on ElevenLabs’s status page, changed 2026-08-18 06:00 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/ia58e22106c73cf
- Citation: ElevenLabs, “Major incident: Inbound Twilio calls experiencing intermittent connection failures” (2026-08-18 06:00 UTC). Archived by Rewindex: https://rewindex.com/change/ia58e22106c73cf (CC BY 4.0).
- Markdown link: `[ElevenLabs: Major incident: Inbound Twilio calls experiencing intermittent connection failures (2026-08-18)](https://rewindex.com/change/ia58e22106c73cf)`


---
Canonical: https://rewindex.com/change/ia58e22106c73cf · Markdown: https://rewindex.com/change/ia58e22106c73cf.md · JSON: https://rewindex.com/api/v1/changes/ia58e22106c73cf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:15:31.114Z