CompaniesElastic CloudMonthly reportsOctober 2020
Elastic Cloud in October 2020: incidents, uptime and changes
Vendor-reported outage time 18 h 33 min, incident time 46 h 40 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 2 · Major 6 · Minor 5 · No impact listed 2
Major and critical incidents 8
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| ap-southeast-2 deployment orchestration not functional | Critical | 2.8 h | resolved | 10-06 | |
| gcp-us-east4 deployment orchestration not functional | Critical | 1.6 h | resolved | 10-21 | |
| AWS region sa-east-1 is down | Major | 45 min | resolved | 10-10 | |
| AWS eu-west-2 region outage | Major | 1.7 h | resolved | 10-12 | |
| Connectivity issue in AWS ap-northeast-1 | Major | 2.2 h | resolved | 10-22 | |
| New deployments unable to be created | Major | 4.7 h | resolved | 10-28 | |
| Failure to create deployments | Major | 41 min | resolved | 10-28 | |
| Azure West Europe - increased number of snapshot creation failures | Major | 4.1 h | resolved | 10-29 |
Other incidents 7
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Customers may have issues managing deployments | No impact listed | 2.4 h | resolved | 10-01 | |
| Deployment metrics impaired in AWS N. Virginia (us-east-1) | Minor | 1.4 h | resolved | 10-06 | |
| Delayed updates in Cloud UI (deployments page) | Minor | 5.6 h | resolved | 10-07 | |
| Email validation errors for new users signing up via the AWS, GCP, or Azure Marketplaces | Minor | 11 h | resolved | 10-07 | |
| TLS negotiation errors | Minor | 2.2 h | resolved | 10-08 | |
| AWS us-east-1 coordination layer slowness | Minor | 8.2 h | resolved | 10-21 | |
| cloud.elastic.co is unavailable | No impact listed | 3.1 h | resolved | 10-26 |
Maintenance 5
Show scheduled maintenance
- [Scheduled] Final notice: Removing support for TLS 1.1, TLS 1.0 and plaintext access on Oct 8 2020
- [Scheduled] Final notice: Removing support for TLS 1.1, TLS 1.0 and plaintext access on Oct 8 2020
- [Scheduled] User console maintenance
- [Scheduled] Orchestration maintenance in AWS US-West-2 (Oregon)
- [Scheduled] Coordination layer maintenance in AWS US-West-2 (Oregon)
Cite this
Elastic Cloud posted 15 status incidents in October 2020 (8 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Elastic Cloud in October 2020
- Vendor
- Elastic Cloud
- Date
- URL
- https://rewindex.com/company/elastic-cloud/2020/10