# Elastic Cloud in October 2020: incidents, uptime and changes

> Elastic Cloud in October 2020: 15 incidents on its status page (8 major or critical), 97.50% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Elastic Cloud’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/elastic-cloud/2020/10
Last updated: 2020-11-01T00:00:00Z

- Incidents posted: 15 (major/critical: 8) · Maintenance: 5
- By vendor impact label: critical 2, major 6, minor 5, none 2
- Uptime (vendor-reported): 97.50% free of major/critical incidents, 93.72% free of any incident; outage time 18 h 33 min, incident time 46 h 40 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2020](https://rewindex.com/company/elastic-cloud/2020/09.md) · Next: [November 2020](https://rewindex.com/company/elastic-cloud/2020/11.md) · [All months](https://rewindex.com/company/elastic-cloud/reports.md) · [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [ap-southeast-2 deployment orchestration not functional](https://rewindex.com/company/elastic-cloud/incidents/wyjtjlkx0pws.md) | critical | 2020-10-06 11:06 UTC | 2020-10-06 13:54 UTC | 2.8 h | resolved |
| [gcp-us-east4 deployment orchestration not functional](https://rewindex.com/company/elastic-cloud/incidents/8ts8glw7kpbt.md) | critical | 2020-10-21 18:44 UTC | 2020-10-21 20:23 UTC | 1.6 h | resolved |
| [AWS region sa-east-1 is down](https://rewindex.com/company/elastic-cloud/incidents/k3trr424cmpk.md) | major | 2020-10-10 22:05 UTC | 2020-10-10 22:50 UTC | 45 min | resolved |
| [AWS eu-west-2 region outage](https://rewindex.com/company/elastic-cloud/incidents/wqcjtfk2qfwj.md) | major | 2020-10-12 03:38 UTC | 2020-10-12 05:19 UTC | 1.7 h | resolved |
| [Connectivity issue in AWS ap-northeast-1](https://rewindex.com/company/elastic-cloud/incidents/g7jzd3d3hq30.md) | major | 2020-10-22 03:00 UTC | 2020-10-22 05:10 UTC | 2.2 h | resolved |
| [New deployments unable to be created](https://rewindex.com/company/elastic-cloud/incidents/dvzqc3gwxks8.md) | major | 2020-10-28 05:57 UTC | 2020-10-28 10:39 UTC | 4.7 h | resolved |
| [Failure to create deployments](https://rewindex.com/company/elastic-cloud/incidents/27dtzpqssvjv.md) | major | 2020-10-28 12:50 UTC | 2020-10-28 13:31 UTC | 41 min | resolved |
| [Azure West Europe - increased number of snapshot creation failures](https://rewindex.com/company/elastic-cloud/incidents/jv31bjl22dmw.md) | major | 2020-10-29 11:08 UTC | 2020-10-29 15:15 UTC | 4.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Customers may have issues managing deployments](https://rewindex.com/company/elastic-cloud/incidents/vfh77qnfsm0j.md) | none | 2020-10-01 19:15 UTC | 2020-10-01 21:39 UTC | 2.4 h | resolved |
| [Deployment metrics impaired in AWS N. Virginia (us-east-1)](https://rewindex.com/company/elastic-cloud/incidents/zgyqsxp53xyv.md) | minor | 2020-10-06 00:43 UTC | 2020-10-06 02:07 UTC | 1.4 h | resolved |
| [ap-southeast-2 deployment orchestration not functional](https://rewindex.com/company/elastic-cloud/incidents/wyjtjlkx0pws.md) | critical | 2020-10-06 11:06 UTC | 2020-10-06 13:54 UTC | 2.8 h | resolved |
| [Delayed updates in Cloud UI (deployments page)](https://rewindex.com/company/elastic-cloud/incidents/dp9ff1141g4j.md) | minor | 2020-10-07 07:58 UTC | 2020-10-07 13:33 UTC | 5.6 h | resolved |
| [Email validation errors for new users signing up via the AWS, GCP, or Azure Marketplaces](https://rewindex.com/company/elastic-cloud/incidents/9nfsdrzmdm4r.md) | minor | 2020-10-07 17:11 UTC | 2020-10-08 03:56 UTC | 11 h | resolved |
| [TLS negotiation errors](https://rewindex.com/company/elastic-cloud/incidents/dgzcywtbjhht.md) | minor | 2020-10-08 16:01 UTC | 2020-10-08 18:12 UTC | 2.2 h | resolved |
| [AWS region sa-east-1 is down](https://rewindex.com/company/elastic-cloud/incidents/k3trr424cmpk.md) | major | 2020-10-10 22:05 UTC | 2020-10-10 22:50 UTC | 45 min | resolved |
| [AWS eu-west-2 region outage](https://rewindex.com/company/elastic-cloud/incidents/wqcjtfk2qfwj.md) | major | 2020-10-12 03:38 UTC | 2020-10-12 05:19 UTC | 1.7 h | resolved |
| [AWS us-east-1 coordination layer slowness](https://rewindex.com/company/elastic-cloud/incidents/q86g8j32p5mk.md) | minor | 2020-10-21 03:51 UTC | 2020-10-21 12:03 UTC | 8.2 h | resolved |
| [gcp-us-east4 deployment orchestration not functional](https://rewindex.com/company/elastic-cloud/incidents/8ts8glw7kpbt.md) | critical | 2020-10-21 18:44 UTC | 2020-10-21 20:23 UTC | 1.6 h | resolved |
| [Connectivity issue in AWS ap-northeast-1](https://rewindex.com/company/elastic-cloud/incidents/g7jzd3d3hq30.md) | major | 2020-10-22 03:00 UTC | 2020-10-22 05:10 UTC | 2.2 h | resolved |
| [cloud.elastic.co is unavailable](https://rewindex.com/company/elastic-cloud/incidents/2vlfd72q7bnd.md) | none | 2020-10-26 00:43 UTC | 2020-10-26 03:47 UTC | 3.1 h | resolved |
| [New deployments unable to be created](https://rewindex.com/company/elastic-cloud/incidents/dvzqc3gwxks8.md) | major | 2020-10-28 05:57 UTC | 2020-10-28 10:39 UTC | 4.7 h | resolved |
| [Failure to create deployments](https://rewindex.com/company/elastic-cloud/incidents/27dtzpqssvjv.md) | major | 2020-10-28 12:50 UTC | 2020-10-28 13:31 UTC | 41 min | resolved |
| [Azure West Europe - increased number of snapshot creation failures](https://rewindex.com/company/elastic-cloud/incidents/jv31bjl22dmw.md) | major | 2020-10-29 11:08 UTC | 2020-10-29 15:15 UTC | 4.1 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Final notice: Removing support for TLS 1.1, TLS 1.0 and plaintext access on Oct 8 2020](https://rewindex.com/company/elastic-cloud/incidents/ygm96cyv69mh.md) | maintenance | 2020-10-08 08:02 UTC | 2020-10-08 16:00 UTC | 8.0 h | resolved |
| [\[Scheduled\] Final notice: Removing support for TLS 1.1, TLS 1.0 and plaintext access on Oct 8 2020](https://rewindex.com/company/elastic-cloud/incidents/rtz0d1kjck57.md) | maintenance | 2020-10-08 14:45 UTC | 2020-10-08 16:33 UTC | 1.8 h | resolved |
| [\[Scheduled\] User console maintenance](https://rewindex.com/company/elastic-cloud/incidents/529lk76j3gjr.md) | maintenance | 2020-10-11 04:01 UTC | 2020-10-11 06:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] Orchestration maintenance in AWS US-West-2 (Oregon)](https://rewindex.com/company/elastic-cloud/incidents/qk25txjcrx6s.md) | maintenance | 2020-10-26 15:53 UTC | not resolved | ongoing | unknown |
| [\[Scheduled\] Coordination layer maintenance in AWS US-West-2 (Oregon)](https://rewindex.com/company/elastic-cloud/incidents/v0z8kkbkr438.md) | maintenance | 2020-10-30 15:30 UTC | 2020-10-30 16:17 UTC | 47 min | resolved |

## Cite this

Elastic Cloud posted 15 status incidents in October 2020 (8 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/elastic-cloud/2020/10
- Citation: Elastic Cloud, “Elastic Cloud in October 2020” (2020-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/elastic-cloud/2020/10 (CC BY 4.0).
- Markdown link: `[Elastic Cloud: Elastic Cloud in October 2020 (2020-10-01)](https://rewindex.com/company/elastic-cloud/2020/10)`


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Canonical: https://rewindex.com/company/elastic-cloud/2020/10 · Markdown: https://rewindex.com/company/elastic-cloud/2020/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:21:59.320Z