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CompaniesBigCommerceMonthly reportsFebruary 2023

BigCommerce in February 2023: incidents, uptime and changes

10incidents posted
3labelled major or critical
89.03%free of major/critical
87.33%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 3.1 days, incident time 3.5 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 2 · Major 1 · Minor 6 · No impact listed 1

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Increased wait times for supportCritical3 dresolved02-01
Support chat and case interruptionCritical2.2 hresolved02-02
Issues loading Control PanelMajor3.3 hresolved02-07

Other incidents 7

IncidentImpactStartedDurationStatusDay
Issue with Vertex tax integrationMinor58 minresolved02-07
Email Delivery IssuesNo impact listed0 minresolved02-08
Search IssuesMinor2.9 hresolved02-08
Intermittent Availability IssuesMinor19 minresolved02-12
Duplicate out of stock notification emailsMinor2.1 hresolved02-14
Search issues for a subset of storesMinor32 minresolved02-22
Issue Processing Payments with Quickbooks PaymentsMinor4.7 hresolved02-22

Cite this

BigCommerce posted 10 status incidents in February 2023 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in February 2023
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2023/02

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