# BigCommerce in February 2023: incidents, uptime and changes

> BigCommerce in February 2023: 10 incidents on its status page (3 major or critical), 89.03% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2023/02
Last updated: 2023-03-01T00:00:00Z

- Incidents posted: 10 (major/critical: 3) · Maintenance: 0
- By vendor impact label: critical 2, major 1, minor 6, none 1
- Uptime (vendor-reported): 89.03% free of major/critical incidents, 87.33% free of any incident; outage time 3.1 days, incident time 3.5 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [January 2023](https://rewindex.com/company/bigcommerce/2023/01.md) · Next: [March 2023](https://rewindex.com/company/bigcommerce/2023/03.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Increased wait times for support](https://rewindex.com/company/bigcommerce/incidents/dx1gm3dth9gj.md) | critical | 2023-02-01 16:35 UTC | 2023-02-04 15:01 UTC | 3 d | resolved |
| [Support chat and case interruption](https://rewindex.com/company/bigcommerce/incidents/zccbjtwsg3tn.md) | critical | 2023-02-02 10:22 UTC | 2023-02-02 12:32 UTC | 2.2 h | resolved |
| [Issues loading Control Panel](https://rewindex.com/company/bigcommerce/incidents/gfch9hz1qdv2.md) | major | 2023-02-07 00:47 UTC | 2023-02-07 04:02 UTC | 3.3 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Increased wait times for support](https://rewindex.com/company/bigcommerce/incidents/dx1gm3dth9gj.md) | critical | 2023-02-01 16:35 UTC | 2023-02-04 15:01 UTC | 3 d | resolved |
| [Support chat and case interruption](https://rewindex.com/company/bigcommerce/incidents/zccbjtwsg3tn.md) | critical | 2023-02-02 10:22 UTC | 2023-02-02 12:32 UTC | 2.2 h | resolved |
| [Issues loading Control Panel](https://rewindex.com/company/bigcommerce/incidents/gfch9hz1qdv2.md) | major | 2023-02-07 00:47 UTC | 2023-02-07 04:02 UTC | 3.3 h | resolved |
| [Issue with Vertex tax integration](https://rewindex.com/company/bigcommerce/incidents/d3k3ghwr09f2.md) | minor | 2023-02-07 17:32 UTC | 2023-02-07 18:30 UTC | 58 min | resolved |
| [Email Delivery Issues](https://rewindex.com/company/bigcommerce/incidents/fx2n9m205hn9.md) | none | 2023-02-08 17:08 UTC | 2023-02-08 17:08 UTC | 0 min | resolved |
| [Search Issues](https://rewindex.com/company/bigcommerce/incidents/01q7xw0d8rs3.md) | minor | 2023-02-08 17:09 UTC | 2023-02-08 20:01 UTC | 2.9 h | resolved |
| [Intermittent Availability Issues](https://rewindex.com/company/bigcommerce/incidents/cvrhp5fsv6hn.md) | minor | 2023-02-12 04:47 UTC | 2023-02-12 05:06 UTC | 19 min | resolved |
| [Duplicate out of stock notification emails](https://rewindex.com/company/bigcommerce/incidents/hv8xtdyydf19.md) | minor | 2023-02-14 15:08 UTC | 2023-02-14 17:15 UTC | 2.1 h | resolved |
| [Search issues for a subset of stores](https://rewindex.com/company/bigcommerce/incidents/lyznrjlgg7qh.md) | minor | 2023-02-22 01:53 UTC | 2023-02-22 02:25 UTC | 32 min | resolved |
| [Issue Processing Payments with Quickbooks Payments](https://rewindex.com/company/bigcommerce/incidents/gbqn2k4n9jqg.md) | minor | 2023-02-22 16:56 UTC | 2023-02-22 21:35 UTC | 4.7 h | resolved |

## Cite this

BigCommerce posted 10 status incidents in February 2023 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2023/02
- Citation: BigCommerce, “BigCommerce in February 2023” (2023-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2023/02 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in February 2023 (2023-02-01)](https://rewindex.com/company/bigcommerce/2023/02)`


---
Canonical: https://rewindex.com/company/bigcommerce/2023/02 · Markdown: https://rewindex.com/company/bigcommerce/2023/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:05:49.717Z