CompaniesBigCommerceMonthly reportsSeptember 2021
BigCommerce in September 2021: incidents, uptime and changes
8incidents posted
1labelled major or critical
99.87%free of major/critical
98.13%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 54 min, incident time 13 h 27 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Minor 7
Major and critical incidents 1
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Availability issue with BigCommerce stores | Critical | 54 min | resolved | 09-29 |
Other incidents 7
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Availability issues for stores | Minor | 1.8 h | resolved | 09-01 | |
| Availability issue for a subset of stores | Minor | 15 min | resolved | 09-02 | |
| Search Issues | Minor | 59 min | resolved | 09-03 | |
| Issue delivering 2SV emails | Minor | 15 min | resolved | 09-07 | |
| BigCommerce Mobile App login issue | Minor | 4.5 h | resolved | 09-22 | |
| Webhooks Delay | Minor | 3.7 h | resolved | 09-24 | |
| Issues applying or changing themes | Minor | 1.2 h | resolved | 09-28 |
Cite this
BigCommerce posted 8 status incidents in September 2021 (1 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- BigCommerce in September 2021
- Vendor
- BigCommerce
- Date
- URL
- https://rewindex.com/company/bigcommerce/2021/09